Privacy Policy vcity99 — Malaysian Gaming Platform User Data Protection

This Privacy Policy ("Policy") describes the data protection practices of vcity99 ("Platform", "we") in handling the personal information of users who access and use our services through the vcity99.vip website and vcity99 mobile app.

This Policy is prepared in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international privacy standards. By using the vcity99 platform, you consent to the collection and processing of your personal data as described in this Policy.

Vcity99 collects data necessary for platform operations, legal compliance, and service improvement. Below is a summary of the data we collect:

Vcity99 does not collect credit card information directly — all payments are handled through licensed and secure third-party payment gateways.

Every piece of data we collect has a specific and legitimate purpose. vcity99 uses your data for the following purposes:

Platform Operations

• Creating and managing your user account
• Processing deposits, withdrawals, and other financial transactions
• Provide access to all vcity99 games and services
• Send important notifications related to your account

Legal Compliance & Security

• Verify identity and age through the KYC process
• Comply with obligations under Malaysia's anti-money laundering laws
• Detect and prevent fraud, hacking, and other illegal activities
• Retain transaction records for the period required by law

Service Improvement

• Analyze usage patterns to improve the interface and user experience
• Send relevant promotional offers (subject to your preferences)
• Conduct research and analysis to improve the platform

Under the Personal Data Protection Act 2010, vcity99 processes your personal data on the following legal bases:

• Consent: By registering and agreeing to this Policy, you consent to data processing for standard operational purposes.
• Contract: Processing necessary to fulfill the agreement between you and vcity99 — such as processing payments and providing access to games.
• Legal Obligations: Processing required to comply with applicable Malaysian laws, including anti-money laundering regulations.
• Legitimate Interests: Processing for the purpose of preventing fraud and ensuring platform security, which benefits all users.

Vcity99 sell, rent, or share your personal data to third parties for marketing purposes without your explicit consent. However, data may be shared in the following limited situations:

• Service Providers: Technical partners such as payment gateways, server hosting providers, and game suppliers — subject to strict confidentiality agreements.
• Legal Compliance: When required by Malaysian law, court order, or the relevant regulatory authority.
• Fraud Prevention: Sharing necessary information with security agencies or relevant authorities for legitimate fraud investigation purposes.
• Business Transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred — however, users will be notified in advance.

Data security is a top priority at vcity99. We implement multiple layers of security controls to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All communications between your device and vcity99 servers are encrypted using TLS 1.3 protocol — the same standard used by Malaysia's major banking institutions.
• Data Encryption at Rest: All sensitive data stored in our databases, including passwords and financial information, is encrypted using industry-grade encryption algorithms.
• Two-Factor Authentication (2FA): Additional verification is available to protect your account from unauthorized access.
• 24/7 Security Monitoring: Our security team continuously monitors the platform to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: vcity99 conducts regular security assessments and penetration testing to identify and address any vulnerabilities.

The vcity99.vip website and mobile app use cookies and similar tracking technologies to enhance the user experience and for analytical purposes.

Types of Cookies We Use

• Essential Cookies: Required for core website functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies: Collect information on how you use the platform to help us improve our services. All data is anonymized.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalized experience.
• Analytical Cookies: Help us understand overall usage patterns for platform improvement purposes.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of some parts of the platform.

Under the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data held by us:

Vcity99 retains your personal data only for as long as necessary for the stated purposes or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration your account remains active and in use.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering and tax legislation.
• KYC Records: Retained for a minimum of 5 years after account closure or the end of the business relationship.
• Security Logs: Retained for 12 months for security investigation and compliance purposes.
• Support Communication Records: Retained for 3 years after the last interaction.

Once the retention period expires and there is no legal requirement to continue storage, your data will be securely deleted or anonymised.

Vcity99 is a gaming platform dedicated to individuals aged 18 and above. We do not knowingly collect personal data from children or minors under the age of 18.

If we discover that personal data has been collected from users under the age of 18, we will take immediate action to:

• Close the relevant account immediately
• Delete all related personal data from our systems
• Return any funds held in that account

Vcity99 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features.

When significant amendments are made, we will notify you via:

• Prominent notifications within the vcity99 platform when you log in
• Email to the address registered in your account
• Update the "Last Updated" date at the top of this document

Continued use of the vcity99 platform after the effective date of any amendments constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by vcity99, you can reach us through the following methods:

• Live Chat: Available 24/7 directly on the vcity99 platform or our mobile app
• Privacy Email: [email protected] (response within 48 business hours)

We are committed to handling all privacy inquiries seriously and transparently. Every request will be processed by a team trained in data protection.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) or the relevant authority.