Please read these terms and conditions carefully before using the vcity99 platform. By registering or using any part of our platform, you agree to comply with all terms stated herein.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and vcity99 ("Platform", "we", or "vcity99"). These Terms govern your use of all services provided through vcity99.vip and the vcity99 mobile app.
For the purposes of these Terms, the following terms carry the meanings as defined below:
To register and use the vcity99 platform, you must meet the following eligibility requirements:
Each user is permitted to hold only one account at vcity99. Registration of more than one account by the same individual is strictly prohibited and may result in the closure of all accounts involved and the forfeiture of all balances and bonuses.
During registration, you are required to provide accurate, complete, and up-to-date information including your full name, mobile number, and active email address. You are fully responsible for the accuracy of the information provided.
The Know Your Customer (KYC) process is carried out for identity verification and compliance with anti-money laundering laws. During the KYC process, you may be required to submit:
Your account password is entirely your responsibility. vcity99 is not liable for any losses arising from unauthorised use of your account due to your own negligence in safeguarding your password.
Vcity99 supports a variety of safe and convenient deposit methods for Malaysian players. All deposits are processed through licensed payment gateways using 256-bit SSL encryption to ensure the security of every transaction.
Accepted deposit methods include:
Minimum and maximum deposit limits vary by payment method and your membership tier. The latest limit details are shown on your account's deposit page. All deposits must come from legitimate sources and be made in the account holder's own name.
Withdrawals can only be made to the same payment method used for your deposit, or to a Malaysian bank account registered under the vcity99 account holder's name. This is a security measure to prevent money laundering.
Withdrawal limits and processing timeframes are as follows:
Withdrawals exceeding a certain amount may require additional review by the vcity99 finance team before approval. This is standard procedure and does not indicate any issue with your account.
All vcity99 bonuses and promotions are subject to the wagering requirements stated in their respective promotion terms. It is the user's responsibility to read the specific terms of each promotion before claiming a bonus.
General principles applicable to all vcity99 bonuses:
All games available at vcity99 use an independently certified Random Number Generator (RNG) to ensure the fairness and randomness of every game outcome. RNG results are final and cannot be appealed unless a verifiable technical fault is present.
Win results displayed on screen are the official records used for payout calculations. In the event of a dispute, vcity99's system logs are the primary reference and are considered final.
In the event of a technical fault or network disruption during a game session:
The following activities are strictly prohibited and may result in account closure, forfeiture of all balances, and legal action where applicable:
Vcity99 is committed to protecting the privacy of all users. The collection, processing, and storage of your personal data is conducted in compliance with the vcity99 Privacy Policy and Malaysia's Personal Data Protection Act 2010.
Collected data is used solely for platform operational purposes, including identity verification, transaction processing, customer support, and legal compliance. Your data is not sold or shared with third parties for marketing purposes without your consent.
Vcity99 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Data stored in our database is also protected by multi-layered security controls.
For more information on how we handle your data, please read vcity99 Privacy Policy in full.
Vcity99 is not liable for any indirect, incidental, special, consequential, or punitive losses or damages arising from the use of our platform, including but not limited to:
Under any circumstances, vcity99's maximum liability to a user is limited to the total amount deposited into the relevant user's account within the 30 days prior to the claim being made.
Vcity99 reserves the right to modify, add, or remove any part of these Terms at any time in accordance with business requirements, legal changes, or platform improvements.
In the event of material amendments, vcity99 will notify users via:
Continued use of the vcity99 platform after any amendments are displayed constitutes acceptance of the revised terms. If you disagree with the amendments, you have the right to close your account and withdraw all your remaining balance.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the vcity99 platform, please contact our team through the following channels:
The vcity99 customer support team is available 24/7 and ready to assist you in either Bahasa Melayu or English. We are committed to resolving all inquiries and complaints transparently, fairly, and within a reasonable timeframe.
For complaints requiring further investigation, vcity99 is committed to providing progress updates within 48 working hours and a final resolution within 7 calendar days.
Our commitment goes beyond written terms — it is demonstrated in every aspect of the platform's operations
Register your vcity99 account now and start enjoying over 1,000 games in a safe, fair environment trusted by hundreds of thousands of Malaysia players.